Shipping & Returns

Delivery

We currently offer two UK delivery options:

STANDARD delivery and NEXT day delivery. We currently offer free UK Standard Delivery on orders over £50.

UK Standard Delivery

We aim to deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. Please note that the working days do not include Weekends or Bank Holidays. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands. UK Next Day Delivery If you order by 4pm Monday – Thursday, you will receive your goods the next working day.

Orders placed after 4pm on Thursday, on a Friday or before 4pm on a Saturday will be delivered on Monday. Orders placed after this time up until 4pm on Monday will be delivered on Tuesday. UK

Next Day delivery is not available to the following locations: The Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Northern Ireland Please see ‘UK Standard Delivery’ for an alternative delivery service.

FREE UK Delivery on orders over £50 Free UK delivery on all orders over £50 will be automatically applied at the shopping bag. Applies to standard delivery only. This offer is valid in conjunction with other offers and can be used more than once. URBAN MIST reserves the right to end or amend this offer at any time.

 

Returns

We hope that you will be 100% satisfied with your order, and makes every effort to give you the best products and services. If you are not completely satisfied with your purchase, simply return the item to us in the original condition(unworn,unwashed and free of defects) within 14 days of receiving your original order.

However, we reserve the right to not to exchange or refund if the item is visibly worn, intentionally damaged, maked, washed, smells of perfume, deodorant, smoke or washing powder.

 

Please make sure you let us know your original order number, your details and whether you want a refund or to change it for another colour, size. We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as it's your responsibility until the parcel reaches us.

 

Our returns address is as follows:

Urban Mist

No. 58
Derby Street
Cheetham Hill
Manchester
M8 8HF