Terms & Conditions

Terms And Conditions

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at urbanmistfashion@hotmail.co.uk. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.

Your Delivery

We currently offer two UK delivery options: STANDARD delivery and NEXT day delivery. We currently offer free UK Standard Delivery on orders over £50. UK Standard Delivery We aim to deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. Please note that working days do not include Weekends or Bank Holidays. If you have not received your delivery within 5 working days, please contact our Customer Services department. Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

UK Next Day Delivery

If you order by 4pm Monday – Thursday, you will receive your goods the next working day. Orders placed after 4pm on Thursday, on a Friday or before 4pm on a Saturday will be delivered on Monday. Orders placed after this time up until 4pm on Monday will be delivered on Tuesday. UK Next Day delivery is not available to the following locations: The Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Northern Ireland Please see ‘UK Standard Delivery’ for an alternative delivery service.

FREE UK Delivery on orders over £50

Free UK delivery on all orders over £50 will be automatically applied at the shopping bag. Applies to standard delivery only. This offer is valid in conjunction with other offers and can be used more than once. URBAN MIST reserves the right to end or amend this offer at any time.

Return Policy

URBAN MIST hopes that you will satisfied with your order, and makes every effort to give you best products and services. If you are not satisfied with your purchase, simply returns the item(s) to us in their original condition within 7DAYS of the date shown on your dispatch note. When returning any items, please ensure it is in their original packaging with all label still attached and in a salable condition. Please note that we DO NOT offer any refunds. We only offer exchange or credit note. We DO NOT credit the cost of the posting or shipping charge for your initial order. For hygiene reasons, we cannot offer exchange of pierced jewellery or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Underwear is returnable as long as unworn and with all the label tags. This may not apply if there is a fault with your item.